Terms of sale

In force from 2026-09-01

1. General provisions

These terms of sale apply to the legal relationship that arises between the villjasall.ee online shop and the customer when goods are bought.

Seller:

• Business name: Vill ja sall OÜ
• Registry code: 17486308
• Address: Kalda 47, Haapsalu
• Email: info@villjasall.ee
• Phone: +372 5304 0408

Vill ja sall OÜ is not registered for VAT.

In addition to these terms, buying from the online shop is governed by the legislation in force in the Republic of Estonia, above all by the Law of Obligations Act and the Consumer Protection Act.

The seller has the right to change these terms. Changes take effect from the moment they are published on this page and they do not apply retroactively to orders that have already been placed.

2. Prices

All prices are in euros. The seller is not registered for VAT, so the prices do not include VAT and no VAT is added to them.

A delivery charge is added to the price. Its size depends on the delivery method you choose and it is shown to you before you confirm the order.

The seller has the right to change prices. If you have already placed your order, the price shown at the moment of ordering applies.

An obvious pricing error. If a technical fault or a typing error means that a product is shown at a price which clearly differs from the real value of the product, the seller is not obliged to sell the goods at that price. In that case the seller contacts you at the first opportunity and offers you the choice of confirming the order at the correct price or cancelling it. If you do not agree to the correct price, the seller cancels the order and refunds the whole sum you have paid.

3. Ordering

1. You choose the products you want and add them to the shopping basket.
2. You fill in the details needed to complete the order and choose a delivery method.
3. Before you confirm the order, the total sum of the order including the delivery charge is shown to you.
4. The order is deemed to have been placed once it has been paid for.

The contract takes effect at the moment the sum paid for the order arrives in the seller's bank account.

You are responsible for the accuracy of the details you give when placing the order. The seller is not liable for delays or problems caused by incorrect details.

If an item is not in stock. Our products are handmade and some colours are in stock in single quantities only. In exceptional cases the item you have ordered may have sold out in the meantime, or the stock figure may be inaccurate. In that case the seller contacts you at the first opportunity and offers you the option to:

1. wait for the next batch,
2. choose a different product instead, or
3. cancel the order.

If you want to cancel the order or no agreement is reached, the seller refunds the whole sum you have paid, including the delivery charge, within 14 days at the latest.

The nature of handmade products: every item made by hand is unique, and the colour, the pattern and the measurements may differ slightly from what is shown in the photo. The colour of the yarn may also vary slightly from batch to batch, and screens show colours differently. This is not a defect in the product.

4. Payment

You can pay for your order with Estonian bank links and by card.

Payments are handled by Montonio Finance OÜ. The payment takes place in Montonio's secure environment. The seller does not see or store your bank details or your card details.

5. Delivery

Within Estonia, goods are sent to Itella, Omniva and DPD parcel machines. By prior arrangement with the seller, you can also collect your order yourself in either Haapsalu or Tallinn. Collection is free of charge.

The postage is paid by the buyer. Price information is shown next to each delivery method. You see the cost of the parcel when you choose which service provider you want to use.

Products are normally dispatched within 3 working days of the payment arriving. If dispatch is delayed for any reason, the seller lets you know.

Parcels within Estonia normally reach the destination chosen by the buyer within 3 to 7 working days from the moment the sales contract takes effect. In exceptional cases the seller has the right to deliver the goods within up to 45 calendar days.

If the goods are damaged during delivery, tell us at the first opportunity by email at info@villjasall.ee and add a photo if you can.

6. Right of withdrawal (14 days)

A customer who is a consumer has the right to withdraw from the order within 14 days of receiving the goods, without giving a reason.

The right of withdrawal does not apply if the buyer is a legal person.The 14-day right of withdrawal is a consumer right and does not extend to business buyers.

How to withdraw:

1. Let us know by email at info@villjasall.ee within 14 days. Give the order number and say which products you want to return.
2. Send or bring the goods back within 14 days at the latest from giving notice of withdrawal.

The condition of the returned goods. The goods must be unused and all the labels must still be attached. If the product came with packaging, that has to be returned as well. You have the right to look at the product and handle it as far as is needed to establish its nature and properties, just as you would in a shop. If the goods have been used more than that, you are liable for the loss in value.

For yarn this means: you may hold the ball in your hand, feel it and look at the colour. You may slide the paper label off the ball, but it has to be returned together with the ball. The yarn must stay wound in the ball. Yarn that has been wound off, cut or knitted cannot be returned, because the product has then been used.

A more expensive delivery method. If you have chosen a delivery method other than the cheapest standard one offered by the seller, the seller does not have to refund the cost that exceeds the standard delivery cost.

Who pays for the return: the cost of returning the goods is borne by the customer, except where the goods did not match what was ordered.

Refunding the money. The seller refunds the money within 14 days of receiving the notice of withdrawal, to the same account the payment came from. The seller has the right to withhold the refund until the goods have arrived back or you have provided proof that the goods have been sent back.

The right of withdrawal does not apply to products made to special order according to the customer's personal requirements (for example a shawl ordered in a particular size, colour or pattern).

7. Goods that do not conform to the requirements

The seller is liable for any lack of conformity of the goods that becomes apparent within two years of the goods being handed over. During the first year from handover, the defect is presumed to have existed already at the time of handover — rebutting that presumption is the seller’s duty.

If the goods do not match what was ordered or have a defect, tell us at the first opportunity by email at info@villjasall.ee. Add the order number, a description of the defect and a photo if you can.

When a defect appears, you must contact the seller within two months at the latest.

If the goods have a defect for which the seller is liable, the seller repairs or replaces the defective goods. If the goods cannot be repaired or replaced, the seller refunds all sums paid under the contract of sale.

The seller answers a complaint within 15 days.

The seller is not liable for defects that have arisen from incorrect use, care or storage of the goods. The care instructions for woollen products are on the product page.

8. Resolving disputes

We try to settle any disagreement by negotiation. Write to info@villjasall.ee.

If no agreement is reached, the customer has the right to turn to:

• the Consumer Disputes Committee (tarbijakaitseamet.ee); the procedure is free of charge.

Disputes that remain unresolved are governed by the law of the Republic of Estonia.

9. Personal data

The way we process personal data is described in ourprivacy notice.